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WHAT IF I HAVE ENTERED AN INCORRECT OR OLD PHONE NUMBER ON MY ACCOUNT? The payments team will have to cancel the withdrawal and you will have to re-request the the withdrawal from your device so a new code can be sent. If you have accidentally deleted your SMS code, please message live chat to let them know.

WHAT DO I DO IF I ACCIDENTALLY DELETED THE SMS CODE? You will have to message our live chat team to to have the withdrawal cancelled and then you will have to re-request the withdrawal. If you do not pick up the funds within the 7 day time frame the code will expire. The SMS is valid for 7 days once you receive it.

HOW LONG DO I HAVE TO PICK UP THE FUNDS ONCE I RECEIVE THE SMS? If you do not have this code you will not be able to pick up your funds.ģ) Your account number located on your 'My Account' page. If you do not have a valid ID, you will not be able to pick up your fundsĢ) The code texted to you via SMS. There are 3 things you need in order to withdraw from the cage at the Catfish Bend Casino:ġ) A valid Government issued ID. WHAT DO I NEED IN ORDER TO WITHDRAW FUNDS AT THE CAGE? Once the withdrawal is picked up from the cage you can then request an additional amount. If you request an amount over $20,000 it will be declined. The maximum amount allowed to be withdrawn at the cage is $20,000 per day. WHAT IS THE MINIMUM & MAXIMUM AMOUNTS I CAN WITHDRAW AT THE CAGE? Some cash withdrawals can take over the 24 hour time frame, if so please reach out to our live chat team so we can check the status. HOW LONG DOES IT TAKE FOR ME TO RECEIVE THE SMS CODE TO RETRIEVE MY FUNDS?Ĭash withdrawals take up to 24 hours to process, though the payments team strives to have them done sooner. WHAT ARE THE HOURS OF OPERATION FOR THE POINTSBET CAGE AT THE CATFISH BEND CASINO? Step 5: Once the teller confirms you, your account and the withdrawal amount, they will grant you the cash withdrawal. Step 4: During operating hours, approach the cage with your valid ID, account number (found by clicking the drop down box at the top right-hand corner of your screen and selecting 'My Account' in the side menu) and withdrawal code SMS message. Step 3: Head to Catfish Bend Casino and go to the PointsBet Sportsbook part of the casino If you do not have the SMS you will not be able to pick up your funds. Note: DO NOT proceed the cage until you have received the code via SMS. Step 2: Wait for the withdrawal to be processed and once it has been processed you will receive a code via SMS. Step 1: Click the Dropdown menu at the top right-hand corner of your screen > Click Withdraw > Click the Cash option

HOW TO WITHDRAW CASH AT CATFISH BEND CASINO:

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